Shipping policy
We proudly offer worldwide shipping, delivering your order wherever you are.
Order Processing
Orders are typically processed within 2 business days after payment has been successfully confirmed.
Please note that orders are not processed, shipped, or delivered during official public holidays in Saudi Arabia. During promotions, holidays, or new collection launches, processing times may be slightly extended.
Once your order has been dispatched, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).
Estimated Delivery Times
Saudi Arabia
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2–7 business days
International
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5–10 business days
Delivery times are estimates and may vary depending on the destination, customs clearance, and courier operations.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Complimentary shipping promotions may be offered from time to time and will be displayed at checkout.
International Orders
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. These charges are the responsibility of the customer.
RETURNS & EXCHANGES
Your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Return Period
Returns may be requested within 7 days from the date your order is delivered.
Return Eligibility
To be eligible for a return or exchange, items must:
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Be unused, unworn, and unaltered.
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Have all original tags attached.
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Be returned in their original packaging.
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Be in their original condition.
Items that have been worn, washed, damaged after delivery, or are no longer in resalable condition cannot be returned or exchanged.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged unless they are defective or an incorrect item was received:
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Sports Bras
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Underwear & Intimate Wear
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Swimwear
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Personalized or customized products
Return Shipping
Customers are responsible for return shipping costs if the return is due to:
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Change of mind
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Size or fit
We will cover the return shipping costs if:
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The item is defective.
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The item arrives damaged.
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An incorrect item was delivered.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method and are typically processed within 3–14 business days, depending on your bank or payment provider.
Contact Us
To request a return or exchange, or for any questions regarding your order, shipping, products, or any assistance with your purchase, please contact our Customer Support team at:
Please complete all required information, including your order number, full name, reason for the request, and attach photos or videos where applicable. Our team will review your request, and if approved, you will receive further return or exchange instructions.
